What factor enhances the personal touch in Cooper's Hawk's service approach?

The personal touch in Cooper's Hawk's service approach is significantly enhanced by staff recommendations based on personal wine preferences. When servers take the time to understand and suggest wines that align with a guest’s taste, it creates a more intimate dining experience. This personalized interaction fosters a connection between the staff and the guests, making them feel valued and understood.

By tailoring wine selections to individual preferences, the staff demonstrate attentiveness and a commitment to providing an exceptional experience, which is a hallmark of quality customer service. This level of personalization goes beyond mere service; it builds rapport and encourages guests to return, knowing their unique tastes will be recognized and catered to.